AIRCRAFT ENGINES STORIES FROM SOUTH AMERICA

By P&WC CUSTOMER SERVICE
Aug. 7, 2017 | | 3 min read

The South American aviation market is dynamic and offers a wide variety of missions when it comes to providing assistance and it enables P&WC to leverage its expertise in remote places. P&WC experts share with Airtime their engine support stories in Brazil & Chile.

Marcelo Feitosa Meets Brazilian Hospitality

Marcelo Feitosa is P&WC’s Field Support Representative (FSR) in Brazil, dedicated to the agricultural market. He is one of the seven FSRs supporting owners & operators in the country.

“The 'AG' community is unique,” says Marcelo. “When I reach them on their turf, it’s often in very remote areas and for them, it’s uncommon to see an FSR out in the field. At the end of a visit, it’s frequent for me to be invited up to the farm house for a meal. It’s that kind of hospitality that makes my job such a pleasure.”

Marcelo is stationed in Goiania and supports customers in Goias, Brazilia, Mato Grosso, Mato Grosso do Sul, São Paulo, Bahia and Rio Grande do Sul. In addition to responding to inquiries from his customers, Marcelo also takes a highly proactive approach in addressing the needs of agricultural operators. He regularly holds seminars across the region to ensure pilots and maintenance technicians are always current on maintenance best practices for the PT6A engines that power local aerial application aircraft.

Engine Maintenance in the Chilean Outback

Marcelo recounts a recent experience after a particularly exhausting week. He received a call from a Brazilian firefighting customer who was on the ground in Chile. Marcelo immediately flew to the location in Chile and met with the pilot and the Chilean aviation authority. The aircraft was in a difficult place to access and a special platform had to be built over the course of three days to examine the aircraft. They also lacked the sophisticated tools that would have been available in a regular shop.

Marcelo worked diligently with both the customer and the aviation authority to identify the issue and resolve the situation. 

Facilities in Brazil, a Central Hub for South America Service

Located in Sorocaba, in São Paul, Brazil, the Pratt & Whitney Canada do Brasil Ltda. facility provides line maintenance up to and including hot section inspection and mobile repair team on some selected models. The Sorocaba facility also acts as a parts distribution centre for P&WC customers throughout South America.

Through a collaborative agreement between P&WC and Portugal’s TAP, the facility located in Porto Alegre performs overhauls on small PT6A and PW100 engines. Technical training is also available in the region in Portuguese, provided by training experts from FlightSafety International.

Support Provided Effectively

Responsible for turbofan and helicopter engines, Gustavo Rios is a P&WC customer manager located in São José dos Campos. Since he joined the company three years ago, he tells Airtime how impressed he is about how P&WC is committed to delivering outstanding service experiences that are rapid, responsive and tailored to customer needs.

Tree tops and a road in Brazil

Tree tops and a road in Brazil

Gustavo recounts an instance earlier this year when an operator of a P&WC-powered helicopter needed service support. “We not only quickly handled the customer’s service needs, we also highlighted the benefits for him to enroll for our Eagle Service™ Plan (ESP® Program). Knowing that, he could focus on his daily operations and moved toward fully planned maintenance environments."We demonstrated to the customer that we could act locally to meet his immediate needs. This level of support delivered gave him peace of mind," concludes Gustavo.

We have more stories from the ground in South America; come meet with P&WC representatives at SINDAG and LABACE in August - stay tuned for updates on Twitter.

SOUTH AMERICAN AVIATION EVENTS THIS MONTH:

SINDAG (Congresso Sindag Mercosul 2017)

Organized by Sindicato Nacional de Empresas de Aviación Agrícola (National Syndicate of Agricultural Aviation Companies), the airshow runs August 8-10 in Canela, Brazil.

LABACE (Latin America Business Aviation Conference and Exhibition)

This Latin America’s largest business aviation fair (and the second largest in the world) is celebrating its 15th anniversary in 2017. It will be happening August 15 to 17 in São Paulo.

READ HOW DANIEL BIGRAS, FIELD SUPPORT REP, SAVED THE DAY BY GOING THE EXTRA MILE

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